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Frequently Asked Questions About VE Shoes

  • Choosing which size VE Shoe to buy?
    One of the many features about VE Shoes are that each size spans 2 shoe sizes as they are made from a stretchy fabric. We always recommend that you buy the shoe size they are in now as the shoes work best when they fit snuggly. For more information on sizing please view our size guide.
  • What colours do VE Shoes come in?
    Our shoes come in five distinctive colours – Black/White, Black/Aqua, Navy/White, Pink/White & Lilac/Pink – and are perfect for everyone from children to grown-ups.
  • Reusable waterproof bag
    VE Shoes comes with a reusable waterproof bag, so you can pop your shoes in this bag wet or dry.
  • Care Guide
    We recommend washing VE Shoes thoroughly after every use with warm water and mild soap to remove sand, salt or chlorine and leave to dry under a radiator or on top with the material facing down or somewhere warm! For a deeper clean, pop them in the washing machine on a Quick Wash at 30 degrees. Do not bleach Do not tumble dry
  • What are VE Shoes made from?
    Upper Mesh is made from Polyester and Spandex and the soles are made from rubber.
  • How to place an order for my VE Shoes?
    To place an order with VE Shoe, head over to our shop page, where you can browse all our products. Once you've found the shoes you love, select the size, colour and quantity you need and add them to your cart. From there, you can complete your purchase by following the checkout process. If you encounter any issues while placing your order do not hesitate to reach out to us at vewatershoe@gmail.com, and one of our team members will be happy to assist you.
  • What payment methods do VE Shoes accept?
    We accept payments from all major credit and debit cards, and Apple Pay.
  • Shipping
    We provide standard 3-5 working day delivery sent via Royal Mail. Orders will be sent out the next working day after receiving the order. Please note: We only ship in the UK at the moment.
  • How do I contact VE Shoe if I would like to sell them in my store?
    Amazing that you love our shoes as much as we do. To contact us please email at wholesalevewatershoe@gmail.com for further information.
  • Can you ship these abroad?
    Currently we only ship in the UK for now. If you live elsewhere, please email us on vewatershoe@gmail.com and we will do our best to help.
  • I am having problems with the website. Please can you help?
    If you are having problems with our website, please email us at vewatershoe@gmail.com and we will do everything we can to resolve the problem.
  • Sustainability
    We are very passionate about sustainability at VE Shoes and that commitment has extended to our new stock of water shoes. From sizes 3/4 upwards, they're recyclable, showcasing our unwavering commitment to greener footwear. What to do when you are finished with your shoes? They can be disposed of sustainably by: Using a Recycling Centre Donate to Charity Shops Pass onto a family member or friend Shoe Banks
  • Durable Design
    VE Shoe was always mindful that we wanted to make a shoe that was not only stylish but of high quality and long lasting. To achieve this, we use premium materials and skilled professionals to ensure that our products stand the test of time. Our unwavering commitment to quality means that investing in a pair of VE Shoes not only provides high-performance footwear but also helps to reduce the frequency of replacements. As a company, we are dedicated to promoting mindful purchasing habits that priortise sustainability and avoid overconsumption, ultimately reducing the strain on our planet's resources.
  • Waterproof Bag
    When we designed our shoes we understood the need for a bag to put your wet/dry shoes in that wouldn't take up much room and wouldn't leave your bag and contents feeling totally wet. This is why we provide a free waterproof bag with every pair of VE Shoes and now from sizes 3/4 upwards our bags are at least 30% made of recycled materials.
  • 100% Eco Friendly Packaging
    We're dedicated to cutting waste, which is why all our shoes are delivered in 100% Eco Friendly bags.
  • Our choice of Suppliers and Freight
    At first, we had set our sights on producing our VE Shoes in the UK. However, despite our best efforts, we couldn't find a manufacturer in the UK that could meet our rigorous quality standards. We did, however, have a contact in China that we knew who was thoroughly vetted for ethical work practices, ensuring fair labour and safe working conditions throughout their supply chain. Even though our production is overseas, we're committed to being responsible for our environmental impact. To that end, we've opted to ship our products by boat instead of air freight, which helps reduce our carbon footprint and minimize emissions from our business.
  • Only Return not exchange?
    If you need to return your VE Shoes, we're here to help! We accept returns within 21 days of the order date, provided that the shoes are returned in their original, unworn condition with no damage. To initiate a return, please reach out to us at vewatershoe@gmail.com, and we'll provide you with a return address. Please note that the customer is responsible for the cost of shipping the shoes back to us. Once we receive the shoes, we'll process your refund within five working days. Please be aware that original delivery costs are not included in the refund. For your peace of mind, we recommend choosing a tracked service and keeping your receipt, as we cannot be held responsible for lost or undelivered returns.
  • Do you offer exchanges?
    We’re so sorry, but we are not able to process exchanges. If you need a different size, colour, or item, simply follow our returns process for the item/items you no longer want and place a new order for the item/items you do want.
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